2. Refund Policy

Our Return Policy

We want you to be satisfied with your purchase.

If you are not completely happy with your order, you may request a return within 30 days after delivery, subject to the conditions below.

Customers may also have additional rights under applicable consumer protection laws that cannot be limited by this policy.

Return Conditions

To be eligible for a return:

Items should be returned within 30 days after delivery.
Items should be unused, unworn and returned in their original condition where reasonably possible.
Items should include original packaging where available.
Proof of purchase may be required.

Returns may not be accepted where products show signs of misuse, damage caused after delivery, or other conditions clearly outside normal inspection, except where required by applicable law.

Return Shipping Costs

Chriss-tians Fashionstore covers the cost of return shipping for eligible approved returns.

Customers should contact our support team before returning an item so we can provide return instructions.

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds are processed within 10 business days.

Depending on your payment provider, it may take additional time for the refunded amount to appear in your account.

Exchanges

If you receive a defective, damaged or incorrect item, please contact us as soon as possible. We will work with you to arrange an appropriate solution, such as a replacement, exchange or refund where applicable.

Non-Returnable Items

Certain products may not be eligible for return where permitted by law, including:

Personalised or custom-made products.
Hygiene-sensitive items after opening where resale would not be appropriate.
Other products identified as non-returnable before purchase, where legally permitted.