The details supplied by the merchant have been applied consistently across all four policy drafts:
- Company name, registration number, address, email address and telephone number are consistent.
- Store name, website domain, niche and sales region are consistent.
- Processing time, estimated delivery time, order cut-off time, free shipping, package tracking and primary carrier are consistent.
- Return window, return shipping costs and refund processing time are consistent.
- The policies acknowledge that customers may have additional rights under applicable law without stating that any clause overrides non-waivable legal rights.
Items to review before publication:
- The business is registered in the Netherlands but sells only to customers in the United Kingdom. Confirm that this reflects your business operations.
- Customer support hours are listed in UK Time, while the shipping cut-off is 5:00 PM CET. If you prefer, you can standardise both to the same time zone for customer clarity.
- The customer support telephone number uses the +44 United Kingdom country code. This is acceptable if it is your support number.